Administrative
Performs a variety of Internet research functions and uses word processing, spreadsheet and presentation software. Duties also include fielding telephone calls, filing and data entry. May assist with overflow work from administrative and executive assistants, and fill in for the office receptionist as needed.
Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing. Extensive software skills are required, as well as Internet research abilities and strong communication skills. Staff in this category also may have the title of department assistant, coordinator or associate.
Duties include those described for administrative assistant but require more work experience within each function. Supports senior-level managers and may supervise other support staff. A premium is paid for specific industry or market experience. Advanced computer skills with the ability to train others in system usage is preferred.
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Performs administrative duties for executive management. Responsibilities may include screening calls, making travel and meeting arrangements, preparing reports and financial data, training and supervising other support staff, and customer relations. Requires strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
Duties include using presentation software programs (such as Microsoft PowerPoint) to create presentations for meetings and events. Also may edit material and provide basic instruction to presenters on how to use a particular program.
Responsibilities include controlling the incoming and outgoing documentation process, and maintaining files and project reports. Also may route orders, organize indices and track shipping practices.
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Receptionist
Manages the company's lobby area. Greets and directs all visitors, including vendors, clients, job candidates and customers. Ensures completion of paperwork, sign-in and security procedures. Handles special administrative projects, as well as overflow work from department and executive assistants. Depending on the size of the firm, also may answer incoming calls.
Greets visitors, handles incoming calls and performs general administrative duties. Also may assist other administrative staff with overflow work, including word processing, data entry and Internet research tasks.
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Office Services
Performs basic clerical tasks. Operates basic office equipment. May require computer and data entry skills.
Performs basic clerical tasks, such as systematically arranging letters, memorandums, invoices and other indexed documents according to an established system. Operates office equipment and completes general office work. Additional duties may include answering telephones and some data entry.
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Data Entry
Inputs information from a variety of sources into a computer database. May take customer orders and enter them into a tracking system.
Duties include creating, editing and proofing a variety of documents, including transcribed audio tapes. Proficiency with the latest word-processing software is required. Must be able to establish a filing system to retrieve and revise documents.
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Customer Service
Duties include receiving and placing telephone calls. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Performs data entry and uses software programs. Also may require research skills to troubleshoot customer problems. Excellent communication abilities and proven alphanumeric data entry skills are essential.
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Medical
Maintains accurate records for quick information retrieval within a healthcare facility or medical office. Classifies, sorts, retrieves and updates office information upon request. Examines and codes incoming material numerically, alphabetically or by subject matter. Stores hard copy or computerized forms, letters, receipts, or reports. Duties may include word processing, sorting mail and operating general office equipment.
Performs duties similar to an administrative assistant but in a medical office or in a health-related industry, such as insurance. Familiarity with medical terminology, claims management and filing procedures is often required.
Greets visitors, handles incoming calls, schedules appointments and performs general administrative duties in a healthcare facility. Familiar with medical terminology. Sensitivity to confidential matters is required.
Enters alphanumeric information into computer system. Stores, retrieves and updates files. Completes information analysis for procedures and reports. Requires knowledge of medical terminology, software systems and filing procedures.
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